Messaging Privacy Policy

Our Message Privacy Policy explains how Prestige Services collects and uses information about you concerning its text message refund request program (the “Messaging Services). For the Messaging Service, Nextiva Inc. acts as our service provider and data processor of your information.

Collection of Information
We collect various information forms of information from you when you use the Messaging Service. For example, we collect the phone number and email address you provide when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. Cookies are pieces of information stored by your browser on your device’s hard drive or memory, designed to optimize your experience on the Messaging Service, such as sending you personalization text messages regarding your request for a refund.

Use of Information
We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experience on the Messaging Service.

Sharing of Information
We may share, transfer, or disclose your information if you consent to us doing so, as well as the following circumstances:

• Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
• Legal Requirement and Protection of Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country or residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety or property, and/or that our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.

Protection of Information
We use physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable obligations. We will also retain and use your information to resolve disputes, protect us and our customers, and enforce our contracts.

Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via Messaging Service by responding to our text replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Customer Care
If you are experiencing any problems with the Messaging Service, please visit our service provider at: https://www.nextiva.com